Sector: Transportation
Our consulting solutions were used by a company operating in the service sector working on the on-demand fuel delivery service, where the fuel tank, whether diesel or petrol, is filled anytime and anywhere. Information technology in achieving continuous improvement, in addition to understanding the efficiency of the organization in meeting customer demands and evaluating the role of using various quality improvement techniques in achieving sustainable development.
Where our goal was to achieve continuous improvement and this was done through the application of the DMAIC strategy in total quality management and the use of strategic management tools, and timeline, where a complete schedule for quality improvement was developed, divided into 5-6 days, two days to implement the work and 3-4 days to follow up on the implementation of the task Some of the effects of integrating the new quality tools were to achieve employee satisfaction, which led to reducing the number of errors, which gave them job satisfaction and avoided and repaired errors, which led to quality improvement, which was reflected in raising the morale of employees.
In addition, this was reflected in the quality of its service greatly, as it dealt with its customers professionally and showed great interest in their complaints and treated them with the utmost care and patience, so that customers feel that they have been given attention and a sense of priority, especially during the registration and complaints process, where the culture of using quality improvement tools helped change Delivery methods and practices in attitudes and behavior resulting in a better course of action for the organization.
Some recommendations were made towards implementing new strategies and making changes that will benefit the organization in the long run: choosing small improvements, creating space for feedback, conducting self-assessments, and starting a lean learn that builds, measures, and learns.
